Last updated: June 24, 2025

At RemindUX, we are committed to providing clear, responsive, and helpful support to our users and vendors. This Support Policy outlines the scope of assistance we offer, how to contact us, and what to expect when you reach out for help.

1. Purpose of This Policy

This policy explains how customer and vendor support works on the RemindUX platform. Our goal is to help you resolve technical, transactional, and account-related issues effectively and respectfully.

2. Support Scope

RemindUX provides support for the following issues:

• Account access problems (login, password reset)

• Product download or delivery issues

• Order/payment confirmation or billing errors

• Site functionality or technical bugs

• Questions regarding vendor eligibility, KYC, or listings

• Reporting policy violations or abusive content

3. What Is Not Covered

We do not provide support for:

• Product customization or modification

• Installation help or setup for third-party tools

• Issues related to external software, browsers, or systems

• Personal disputes between users that fall outside marketplace policies

• Support for expired or deleted products

• Content support beyond what the vendor has documented

4. Support Channels

You can reach RemindUX support through the following methods:

• Email: support@remindux.com

• Live Chat: Available on our website (bottom-right corner)

• Ticket System: Submit a request through your user dashboard

We aim to respond to all inquiries within 24–48 hours during business days.

5. Vendor vs. Platform Support

• Vendors are responsible for providing basic support related to their own products, such as usage instructions, file-related issues, or updates.

• RemindUX Admin handles payment, access, site-related issues, policy violations, and unresolved vendor disputes.

If your issue relates to a product purchased, always check the vendor’s product page for support instructions before contacting RemindUX.

6. Response Time & Business Hours

Our standard support hours are:
Sunday–Thursday, 10:00 AM to 6:00 PM (GMT+6, Dhaka Time)

• Tickets submitted after hours or on weekends will be reviewed on the next business day.

• Urgent platform-wide issues (e.g., site outage, critical payment failures) are prioritized.

7. Language of Support

Support is primarily available in English and Bangla. Please try to keep your messages clear and concise so we can assist you faster.

8. User Responsibilities

To ensure faster and more accurate support, please:

• Include your order ID or invoice number

• Attach screenshots or screen recordings (if possible)

• Describe the issue clearly, including steps to reproduce (if technical)

Incomplete or vague requests may delay resolution.

9. Abuse of Support

To maintain a respectful support environment:

• Do not use offensive, threatening, or abusive language

• Avoid repeated or duplicate tickets for the same issue

• Do not attempt to mislead or scam support staff

Abuse of support services may lead to temporary or permanent account suspension.

10. Changes to This Policy

RemindUX may update or revise this Support Policy at any time. Changes will be posted on this page, and we encourage users to review it periodically. Your continued use of RemindUX after updates implies acceptance of the revised policy.

Need Help?

If you have a question or issue not covered here, please reach out to us:

? Email: support@remindux.com
? Live Chat: On-site chat available during support hours

We are here to help and committed to ensuring a smooth experience for all our users.